Terms and Conditions of Service

**1.1. Platform Role:** Aura Global is strictly a **Software-as-a-Service (SaaS) provider and strictly acts as an Escrow Payment Instruction Agent**. Aura Global is NOT an event organizer, employer, partner, joint venturer, guarantor, or manager of any Vendor, Planner, or Client.
**1.2. No Endorsement:** While we utilize KYC (Know Your Customer) and manual portfolio curation, such verifications are for platform integrity only. Aura Global explicitly disclaims any warranty regarding the reliability, safety, artistic quality, or morality of any user. Any contract formed for event services is strictly ad-hoc between the Client and Vendor/Planner.

**2.1. Escrow Mechanics:** Funds held in Escrow via our payment partners are managed by automated programmatic rules. Aura Global is not a bank.
**2.2. Dual-Scan Finality:** Execution of the Dual-Scan (QR check-in) acts as an irrevocable, cryptographic digital signature confirming that services have successfully commenced.
**2.3. Subjective Dissatisfaction:** Aura Global does not adjudicate artistic merit, "vibe," or subjective quality. Escrow will not be frozen or reversed due to a Client's subjective dissatisfaction with a Vendors performance. Disputes are strictly limited to non-attendance, material breach of agreed technical riders, or physical harm.
**2.4. Dispute Window:** Any legitimate dispute preventing the release of Escrow funds must be raised within forty-eight (48) hours following the scheduled end time of the event. Failure to initiate a dispute within this window results in the automatic, irreversible release of funds to the Vendor.

**3.1. Fraudulent Chargebacks:** If a Client initiates a chargeback or payment reversal through their bank or credit card provider after a successful Dual-Scan or confirmed event participation ("Friendly Fraud"), the Client agrees that this constitutes absolute wire fraud.
**3.2. Liability Shift:** Aura Global is not liable to payout Vendors for funds lost due to Client chargebacks. However, Aura Global reserves the right to engage international collection agencies against the offending Client, report the fraud to credit bureaus, and seek full reimbursement plus all legal and administrative fees.

**4.1. Cash Extortion:** Aura Global assumes **ZERO LIABILITY** for any funds transferred directly between Clients and Vendors outside of the platforms Escrow system. If a Vendor demands secondary cash payments on-site (Extortion), the Client is entirely responsible for their decision to comply. Aura Global will not refund off-platform losses.
**4.2. Circumvention:** Attempting to bypass Aura Globals booking system after initiating contact on the platform will result in immediate permanent expulsion and a penalty fee equivalent to 20% of the estimated event cost, enforceable legally.

**5.1. Identity Continuity:** Vendors and Planners are hired based on their specific, KYC-verified biographical and portfolio identities. Subcontracting, sending unapproved replacements, or delegating execution without explicit, documented Client consent is a severe breach. Aura Global reserves the right to unilaterally freeze Escrow funds and return them to the Client in cases of proven Bait-and-Switch.

**6.1. Permits and Licenses:** Aura Global is NOT responsible for obtaining or verifying local municipality permits, noise ordinance compliance, alcohol licenses, or music licensing (e.g., ASCAP/BMI). If an event is shut down by law enforcement due to lack of permits, Aura Global will not issue refunds.
**6.2. Tax Liabilities:** Vendors and Planners are sovereign independent contractors. Aura Global does not withhold taxes, VAT, or employment benefits. Users are entirely responsible for their own local tax reporting and compliance.

**7.1. Third-Party Privacy:** Aura Global assumes no liability for privacy breaches, image rights violations, or publication of event media (e.g., paparazzi behavior) by Vendors or Planners. Any Non-Disclosure Agreements (NDAs) or image release contracts are solely the responsibility of the Client and the respective Vendor.
**7.2. Platform IP:** Users may not reverse-engineer, scrape, copy, or distribute the platform's code, algorithms, or visual interfaces.

**8.1. Vendor Liability:** It is the mandatory, exclusive responsibility of all Vendors and Planners to maintain active Commercial General Liability insurance applicable to their jurisdiction. The Vendor agrees to fully indemnify, defend, and hold harmless Aura Global from any claims regarding property damage, personal injury, intoxication, or death arising from the Vendor's services.

**9.1. Acts of God:** Aura Global is completely exempt from liability for escrow delays, platform downtime, or data loss stemming from Force Majeure events, including but not limited to: global pandemics, war, terrorism, acts of God, catastrophic failure of global cloud infrastructure (e.g., AWS/Azure global outages), or collapse of international banking systems. In such events, Escrow structures will be temporarily suspended until secure conditions return.

**10.1. Max Liability:** To the absolute maximum extent permitted by global law, Aura Global shall NOT be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to "ruination of event," emotional distress, loss of revenue, or reputational harm.
**10.2. Liability Cap:** In any scenario where Aura Global is found liable under a court of law, our maximum aggregate liability shall not exceed the amount of platform fees (commissions) definitively collected by Aura Global from the specific disputed booking.
**10.3. Vendor Cancellation:** If a Vendor cancels or fails to appear, Aura Global will refund the Escrow balance to the Client. Aura Global is strictly NOT liable for covering the price difference of an emergency replacement vendor or for the failure of the event.

**11.1. Safety and Respect:** Violence, harassment, discrimination, or abusive language towards other users or Aura Global staff will result in immediate termination of the account and forfeiture of pending, non-disputed payouts.

**12.1. Individual Arbitration Context:** Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach thereof, shall be settled strictly by Individual Binding Arbitration, conducted confidentially.
**12.2. Class-Action Waiver:** **YOU EXPRESSLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE LAWSUIT AGAINST AURA GLOBAL OR ITS OPERATORS.**

**13.1. Jurisdiction:** These terms operate strictly under the legal frameworks of Mexico. Any mandatory arbitration shall take place within the jurisdiction of the State of Guanajuato, Mexico, irrespective of the physical location of the event, the Client, or the Vendor.